Cyber Security Issues Exposed: Is it safe to broadcast VPN client used and can you hack it?
Cyber Security Issues Exposed: Is it safe to broadcast VPN client used and can you hack it?
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The Power of Pen and Paper: Why Note-Taking is Crucial for Success in Tech Support
Starting a new job as a tech support representative can be daunting, especially if you are unfamiliar with the company’s products and procedures. One of the most important skills you can develop to succeed in this role is note-taking. Proper note-taking can help you stay organized, remember important details, and provide better support to customers….
YouTube’s Removal of Help Desk Training Video: A Cautionary Tale for Content Creators
Last week, a video on YouTube got removed for violating the platform’s privacy policy. The video in question was a Help Desk training video that was designed to teach users how to reset passwords. However, YouTube took it down, claiming that the video included personal information that could put people at risk. The video’s creator,…
How to Use a Computer Lab to Follow Along with Tech Support Video Courses
If you’re interested in pursuing a career in tech support, you may be considering taking a video course to learn more about the industry. However, it can be challenging to follow along with the lectures and demonstrations without the proper equipment or environment. Fortunately, computer labs can be an excellent resource for those looking to…
Top 20 Desktop Support Interview Questions and Answers for 2025
General Questions Technical Questions Scenario-Based Questions Behavioral Questions Knowledge-Based Questions Tools and Technologies Hardware Knowledge Soft Skills Performance-Driven Questions Preparing for these questions with specific examples from your experience will help demonstrate your technical skills and problem-solving abilities.
Help Desk Basic Hardware Knowledge Requirements – Training Video – Free Course
Help Desk Basic Hardware Knowledge Requirements – Training Video – Free Course
Why is Windows 10 going away and what can you do about it. Say goodbye to Windows 10
Why is Windows 10 going away and what can you do about it. Say goodbye to Windows 10. The downsides of upgrading to Windows 11, and some positive things? Windows 10 end of life and why switch to Windows 11 OS?
Level up your Help Desk Skills, Resolving trouble tickets quickly.
Level up your Help Desk Skills, Resolving trouble tickets quickly.
VPN, Zoom, Audio Issues, Websites, Monitor, Win OS install
In the world of information technology, troubleshooting is an essential skill that is highly valued by employers. IT professionals must be able to diagnose and fix issues that arise with hardware, software, and network systems. The ability to troubleshoot efficiently can be the difference between success and failure in this field. The Free Troubleshooting Learning…
The right way to use AI in Help Desk and IT in general. This changes everything. sesame ai maya
The right way to use AI in Help Desk and IT in general. This changes everything. #sesameai
IT PRO TIP: Rebuilding Computer Login Profile can Fix all of the computer issues
IT PRO TIP: Rebuilding Computer Login Profile can Fix all of the computer issues