Starting a new job as a tech support representative can be daunting, especially if you are unfamiliar with the company’s products and procedures. One of the most important skills you can develop to succeed in this role is note-taking. Proper note-taking can help you stay organized, remember important details, and provide better support to customers….
Are you preparing for an interview and looking for tips on how to ace those Active Directory questions? Look no further! We’ve got you covered with our top 20 Active Directory interview questions and answers. And there you have it! With these top 20 Active Directory interview questions and answers, you’re sure to impress your…
If you’re looking to start a career in the IT field, there are several skills and tools you need to have in your arsenal. One of the most essential tools for IT professionals is Microsoft’s Endpoint Configuration Manager (SCCM). SCCM is a powerful software tool that enables IT professionals to manage and deploy software, updates,…
Learning the fundamentals of IT is essential if you want to pursue a career in this field. Fortunately, there are many online resources that can help you get started, such as video training tutorials. One such course is the Admin Access, PowerShell, Bitlocker, File association, Java tutorial which is perfect for beginners. This video course…
Active Directory is a crucial component of many enterprise IT environments, and understanding how to manage and use it is crucial for IT professionals. If you’re preparing for an interview for an Active Directory role, you’ll want to familiarize yourself with some common questions that you might be asked. In this article, we’ll cover some…
If you’re interested in pursuing a career in tech support, you may be considering taking a video course to learn more about the industry. However, it can be challenging to follow along with the lectures and demonstrations without the proper equipment or environment. Fortunately, computer labs can be an excellent resource for those looking to…
Information Technology (IT) is a vast field that offers various entry-level job opportunities for people interested in technology. While programming and software development are popular fields in IT, tech support jobs also offer excellent starting positions for people who want to start their career in IT. Entry-Level Jobs in IT One of the most common…
If you’re looking to get into the IT field, it’s important to have a strong foundation in troubleshooting common issues. One tool that can help you diagnose problems is the Command Prompt, or CMD. In this video course, we will cover the basics of using CMD for troubleshooting, specifically focusing on three commands: PING, TRACERT,…
As businesses increasingly rely on remote work and virtual collaboration, VPNs (Virtual Private Networks) have become a crucial tool for secure and efficient connectivity. However, like any technology, VPNs can also encounter issues that can hinder their performance and create frustration for users. This is where troubleshooting comes into play. In our basic troubleshooting video…
The Help Desk is an essential part of any organization’s IT department, responsible for assisting users with technical issues, troubleshooting problems, and providing technical support. If you’re preparing for a Help Desk interview, it’s essential to be prepared for the questions you may be asked. In this article, we’ll discuss the most common Help Desk…
In the world of information technology, troubleshooting is an essential skill that is highly valued by employers. IT professionals must be able to diagnose and fix issues that arise with hardware, software, and network systems. The ability to troubleshoot efficiently can be the difference between success and failure in this field. The Free Troubleshooting Learning…
Wake on LAN (WOL) is a feature that enables a computer to be powered on remotely over a network. It allows IT Help Desk technicians to remotely access and troubleshoot computers that are turned off or in sleep mode. This can be incredibly useful for organizations that need to support a large number of computers….
Are you considering a career change but not sure where to start? Have you ever considered tech support as a potential option? Many people overlook this field, but it can offer a rewarding and stable career with plenty of room for growth and advancement. Here are some reasons why tech support could be the perfect…
The IT industry offers exciting opportunities for individuals who are passionate about technology and eager to pursue a career in a fast-paced, dynamic field. However, with so many people competing for jobs, it can be challenging to stand out from the crowd and land an IT job. In this article, we’ll discuss some tips to…
Microsoft Office 365 is a suite of productivity applications that includes Word, Excel, PowerPoint, Outlook, and more. It is a powerful tool for both personal and professional use, allowing users to create and edit documents, spreadsheets, presentations, and emails. If you want to install Microsoft Office 365 at home or work, here is a step-by-step…
RAID 0 is a popular storage technology that allows you to improve the speed and performance of your computer. By using multiple hard drives, RAID 0 combines the storage capacity of the drives while increasing data transfer rates. In this article, we will provide a step-by-step guide on how to set up RAID 0 on…
If you’re new to the IT field or looking to build on your existing knowledge, it’s essential to have a solid understanding of basic troubleshooting. This is especially true when it comes to the most common issues that arise in a business environment. In this article, we will explore the topics that teaching basic troubleshooting…
In today’s business world, information technology is crucial to the smooth functioning of any organization. From small startups to large corporations, every business relies on computer systems, networks, and software applications to support their operations. However, these systems can sometimes face technical issues that need to be resolved quickly to minimize downtime and ensure business…
When it comes to customer service, there are various roles that one can take on. Two common roles are that of a Help Desk professional and a Call Center Representative. While both roles involve assisting customers, there are significant differences between them. The Help Desk is typically an internal department within an organization that provides…
If you’re looking to start a career in the IT field, then gaining knowledge about the Windows operating system and the tools used for technical support is essential. A help desk support role requires a basic understanding of the Windows OS and the tools used to troubleshoot issues that users encounter. To help beginners get…
With the rise of technology and the ever-increasing demand for tech support services, getting a job in the field of tech support after college has become a popular career path for many graduates. In this article, we will discuss some steps you can take to increase your chances of getting a tech support job after…
When preparing for an interview for a help desk position, there are several things that you can do to increase your chances of success. Here are some tips to help you prepare and feel confident going into the interview: By following these tips, you can feel prepared and confident going into your help desk interview….
If you’re a beginner looking to get started in the IT field, you may be wondering what skills and knowledge you need to succeed. Whether you’re interested in desktop support, network administration, system administration, web development, or help desk roles, there are some key concepts and tools you should be familiar with. In this refresher…
Last week, a video on YouTube got removed for violating the platform’s privacy policy. The video in question was a Help Desk training video that was designed to teach users how to reset passwords. However, YouTube took it down, claiming that the video included personal information that could put people at risk. The video’s creator,…
When working in a help desk, it’s common to come across a problem that you can’t fix on your own. This can be frustrating for both the support agent and the customer. So, what should you do in such a situation? Firstly, it’s important to be honest with the customer. Let them know that the…
