Level up your Help Desk Skills, Resolving trouble tickets quickly.
Level up your Help Desk Skills, Resolving trouble tickets quickly.
Help Desk
Help Desk Training Videos
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Consequences of changing users Logon ID in Active Directory
Changing a user’s Logon ID in Active Directory (AD) can have significant implications for both the user and the IT environment. While it may be necessary in cases such as name changes or standardization, the process should be carefully planned to avoid disruptions. Below are the key consequences to consider: 1. Profile Access Issues When…
When DIY Help Desk Fails: How to Escalate Issues to Higher Support Levels
When working in a help desk, it’s common to come across a problem that you can’t fix on your own. This can be frustrating for both the support agent and the customer. So, what should you do in such a situation? Firstly, it’s important to be honest with the customer. Let them know that the…
Wake on Lan (WOL): A Powerful Tool for IT Help Desk Support
Wake on LAN (WOL) is a feature that enables a computer to be powered on remotely over a network. It allows IT Help Desk technicians to remotely access and troubleshoot computers that are turned off or in sleep mode. This can be incredibly useful for organizations that need to support a large number of computers….
Help Desk vs. Call Center Representative: What’s the Difference?
When it comes to customer service, there are various roles that one can take on. Two common roles are that of a Help Desk professional and a Call Center Representative. While both roles involve assisting customers, there are significant differences between them. The Help Desk is typically an internal department within an organization that provides…
Preparing for Success: Essential Steps to Take Before Your Help Desk Interview
When preparing for an interview for a help desk position, there are several things that you can do to increase your chances of success. Here are some tips to help you prepare and feel confident going into the interview: By following these tips, you can feel prepared and confident going into your help desk interview….
Top 6 Common Help Desk Interview Questions and How to Answer Them
The Help Desk is an essential part of any organization’s IT department, responsible for assisting users with technical issues, troubleshooting problems, and providing technical support. If you’re preparing for a Help Desk interview, it’s essential to be prepared for the questions you may be asked. In this article, we’ll discuss the most common Help Desk…
VPN, Zoom, Audio Issues, Websites, Monitor, Win OS install
In the world of information technology, troubleshooting is an essential skill that is highly valued by employers. IT professionals must be able to diagnose and fix issues that arise with hardware, software, and network systems. The ability to troubleshoot efficiently can be the difference between success and failure in this field. The Free Troubleshooting Learning…
Admin Access, PowerShell, Bitlocker, File association, Java
Learning the fundamentals of IT is essential if you want to pursue a career in this field. Fortunately, there are many online resources that can help you get started, such as video training tutorials. One such course is the Admin Access, PowerShell, Bitlocker, File association, Java tutorial which is perfect for beginners. This video course…
AppData, ProgramData, Local Profile and Event Viewer.
If you’re looking to start a career in the IT field, then gaining knowledge about the Windows operating system and the tools used for technical support is essential. A help desk support role requires a basic understanding of the Windows OS and the tools used to troubleshoot issues that users encounter. To help beginners get…