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Desktop Support, How to Setup ODBC Driver Connection and Authentication

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This video talks about setting up ODBC Driver Connection that is typically used for Database Connections by various programs. For example, MS Access may use ODBC driver to create and authenticate connection between client and remote database.

Desktop Support and Help Desk, Using Event Viewer to Troubleshoot System or Application Issues

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In Desktop Support, Event Viewer is one of the most underused tools that can provide insight on what is causing the computers issues to begin with. Event Viewer is a first place to check when suspecting hard drive issues or…

TOP 10 Desktop PC Issues and Problems with Solutions

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A very popular video on my channel that talks about TOP 10 Desktop PC Issues and Problems with Solutions. This is one of those videos that every starting IT professional should know how to resolve.

Desktop Support, What is Production Impact and How to minimize or prevent it?

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What is Production impact? If you are serious about IT, then Productions Impact is a must know skills to learn. This presentation clearly explains what Production Impact is and how to prevent or minimize it.

Desktop Support, What is a Local Profile and its use in Business Environments?

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One of the main things to familiarize yourself in Desktop Support is the use of local profiles. Local profiles are used by every user in business and home; the main things to know related to Business Environments is highlighted in…

Refresher Crash Course for Desktop Support, Network Admin, System Admin, Web Dev, Help Desk

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Refresher Crash Course for Desktop Support, Network Admin, System Admin, Web Dev, Help Desk. This video is for IT professionals who need to refresh on their knowledge.

I want to work in IT but don’t have the knowledge or confidence to do so

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This is a motivational video on how to get an IT job. A lot us may not have the confidence or think that we don’t posses knowledge to work in IT field… These are the mainĀ  issues preventing us from…

Help Desk and Customer Service Call Handling Procedure

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Is there a Call Handling Format to follow in Help Desk or Customer Service? Yes, there is a format to follow, but this varies from business to business. However, every Help Desk and Customer Service has a common path to…

How to Flip Computer Screen or Monitor Picture

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Believe it or not, it can be useful to know this in case you accidentally or purposely flip the screen and user does not know how to fix it.. This is something that can be done with keyboard shortcut keys….

Work in IT without Certificates or a Degree

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This is just a vlog video talking about how you can get an IT job without formal education. Going to school is a a great option to get educated; however, you can learn a lot of things online.

REFRESH FOR DESKTOP SUPPORT, NETWORK ADMINISTRATION, SYSTEM ADMINISTRATION, AND HELP DESK

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This a combined refresher course video for Desktop Support. Network Administration, Systems Administration and Help Desk. If you’d like to test your knowledge in all of these fields, this is a really good video to watch. By refreshing your knowledge,…

How to Write a Resume for IT, Desktop Support, Network Administration, System Administration

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My friends, this is a really good video on how to create an IT Resume. In this video I will provide details on each and important aspects required for a good, clean resume. Most employers do not spend more than…

Desktop Support Basic Internet Explorer Troubleshooting Method

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Sometimes issues are resolved by simple Internet Explorer troubleshooting and this video will show you how to go about some of the most likely causes for websites not working properly. If you don’t have time to figure out exactly what…

Top 20 Customer Service Interview Questions and Answers Preparation Final

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Welcome to Top 20 Customer Service Interview Questions and Answers Preparation Video. This video covers some of the most common Costumer Service or Help Desk interview questions. After you watch this video, it will provide you with confidence and knowledge…

REFRESH FOR DESKTOP SUPPORT, NETWORK ADMINISTRATION, SYSTEMS ADMINISTRATION, AND HELP DESK

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This is a video that combines many aspects of IT that serves as a Refresher for IT Professionals. Career choices covered are: Desktop Support, Network Administration, Systems Administration and Help Desk. All of the written Topics are located on CosmicNovo.com…