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Desktop Support, How to Setup ODBC Driver Connection and Authentication

This video talks about setting up ODBC Driver Connection that is typically used for Database Connections by various programs.

For example, MS Access may use ODBC driver to create and authenticate connection between client and remote database.

Desktop Support and Help Desk, Using Event Viewer to Troubleshoot System or Application Issues

In Desktop Support, Event Viewer is one of the most underused tools that can provide insight on what is causing the computers issues to begin with.

Event Viewer is a first place to check when suspecting hard drive issues or corruptions. It can also hep determine why the OS is shutting down/restarting. These are just some examples that can be resolved using the event viewer, also known as windows logs.

Desktop Support, Where are my Favorites? User complains…

Sometimes, in Desktop Support, we work on user’s computer and suddenly their favorites are gone. Why does this happen?

In this video, I will talk about a situation in which this may occur and how you should make it a habit to avoid these situations in basic troubleshooting.

Desktop Support, What is Production Impact and How to minimize or prevent it?

What is Production impact? If you are serious about IT, then Productions Impact is a must know skills to learn.

This presentation clearly explains what Production Impact is and how to prevent or minimize it.

Desktop Support, Creating Outlook Email Archive and Basic Troubleshooting Final

Whats a .PST? What is .OST?

In this video, we talk about Outlook email archives and it’s use in business environments. Also, this topic covers some of the basic troubleshooting methods in relation to Desktop Support training.

Desktop Support, What is a Local Profile and its use in Business Environments?

One of the main things to familiarize yourself in Desktop Support is the use of local profiles. Local profiles are used by every user in business and home; the main things to know related to Business Environments is highlighted in this video.