It will make a huge different if you format your email properly when communicating with users or other tech support personnel.
A lot of times I see emails sent that are so confusing and if the person who sent this email spent a few more moments to provide some screenshots it would have made a huge difference.
People don’t think about how proactive it can be to provide much needed information right away, rather then having to answers emails multiple times. Please take time to learn this… So simple. 🙂