Me: Hello, I have your ticket about this software issue.
Me: Just wanted to let you know that I’m working on this as fast as possible.
User: Okay, ty.
Me: Unfortunately, the information you’ve provided is not accurate. Can you please confirm the computer name…
User: “sends the correct pc name”
Me: Thank you, I found the problem. It will be fixed shortly.
Me: Your software should work now. Please check and let me know if everything is okay.
User: I am doing something else now… I will check later…
Many hours later still no reply. Must have not been so important that it required immediate attention. These types of requests happen all the time. “I need this done immediately!” “I need this done ASAP!”.
How do you deal with such situations?
The simple answer is you don’t… Your part is done, move on.
Just let it go and go about your day as if nothing happened.
We don’t fix people, we fix computers. 🙂